Chester, Virginia · Precision Floor & Surface
Licensing, Insurance & Credentials: Our License, Guarantee & How We Work at Precision Floor and Surface
Precision Floor and Surface documents our licensing, insurance, and credentials openly here in Chester. See how we're qualified—contact us today!
Who We Are and How Long We've Been Doing This
Precision Floor and Surface is locally owned, and we've been at this since 2022. That's not a long run by some measures. It's long enough to crawl under enough kitchen islands and strip enough old wax off enough hardwood to know what we're looking at fast, even before the tools come out.
We're based here, and we work across the Richmond area. We see older homes in the Fan with original heart pine floors. We also see newer builds out in Chesterfield with granite counters that never got sealed right the first time.
We hold an IICRC certification in Stone, Masonry and Ceramic Tile Care. That's the credential that matters for the work we do. It is not a general contractor license or a plumbing ticket. It is specific to marble, travertine, terrazzo, granite, tile and grout. A lot of "floor guys" will polish a stone counter with the wrong compound and burn the surface. Others seal grout without cleaning out the embedded soil first, and that traps dirt under a shiny top coat. That training tells us which polish, which pad, which pH-balanced product goes with which stone. It keeps us from making those mistakes on your floor or your countertop.
We're also licensed and insured, plain and simple. If something goes wrong on the job, you're covered. We don't ask you to take our word for it and hope for the.
Here's the thing about being locally owned for a few years instead of a few decades: we don't hide behind that. We tell people straight up how long we've been in business. We'd rather you trust us for the right reasons, the actual certification, the actual insurance, the actual guarantee, than for a number that sounds impressive but doesn't tell you anything about whether terrazzo and travertine are being treated right.
We see this constantly in Richmond homes built in the 60s and 70s: terrazzo floors under old carpet that homeowners assume are ruined. Usually they just need the right restoration process, no sanding involved. Most folks don't realize this until we pull back a corner and show them the stone is fine underneath, it just needs proper polishing and sealing. That's the kind of thing that comes from doing this work day in and day out, not from a business being old (by the way, old floors are often the easier ones to save).
Our day-to-day covers wood floor deep cleaning, buffing, recoating and no-sanding restoration, plus stone floor polishing on marble, travertine and terrazzo, countertop polishing and sealing, and tile and grout cleaning, restoration and sealing. If you want the full rundown on what our licensing and certification cover, we've laid it out in more detail on our credentials page. For now, just know this: when we show up at your house, what we're standing on.
Are We Licensed and Insured
Yes. We're licensed and insured, and we're happy to say that plainly instead of burying it in fine print. If something goes wrong on your marble floor or your granite countertop while we're working on it, you're covered. That's not a marketing line. That's the whole point of carrying insurance in the first place.
We're also IICRC certified in Stone, Masonry & Ceramic Tile Care. That's the certification body that trains people to understand the materials they're working on, not just run a buffer over them. It matters more than it sounds like. Marble, travertine, terrazzo, and ceramic tile don't all behave the same way under a polishing pad or a sealer. A tech who's never been trained on the difference between calcite-based stone and silica-based stone can etch a marble countertop trying to "clean" it, or seal a terrazzo floor with the wrong product and trap moisture underneath. We see this constantly with homeowners who tried a generic cleaner or hired someone without that background. The IICRC certification means what we're touching before we touch it. Credentialing checks like this matter across skilled trades, per credentialing verification of qualifications guidance from the VA.
We're locally owned, and we've been operating since 2022. We're not a franchise piping in trucks from out of state, and we're not a fly-by-night outfit that showed up this year and might be gone next year. We live and work around Richmond. The reputation we build here follows us here. That matters when you're letting someone into your house to work on a countertop you paid a lot of money for.
Every job we do comes with a 90-day warranty. If something we did doesn't hold up, whether that's a recoat that didn't cure right or a polish that dulled faster than it should have, we come back and fix it. No arguing. No fine print games. We also stand behind our work with a straightforward satisfaction guarantee. If you're not happy with the result, tell us before we leave. We'd rather fix it on the spot than have you living with something you don't like.
Here's the honest part. Licensing and insurance don't make us the right fit for every job automatically. They just mean we're accountable, and that we've been vetted enough to carry the coverage in the first place. If you ever want to double-check any of this, ask us directly. We're not shy about it, and we'd rather you feel sure before we start than wonder about it after.
If you're weighing us against another company for a stone floor restoration or a countertop job, it's worth asking anyone you're considering the same questions you'd ask us. Are they insured? Are they certified for the specific material you have? That's really what our licensing, insurance, and credentials page is meant to lay out clearly, so you're not guessing.
Text us a photo of what you're dealing with and we'll tell you straight whether it's a fit.
What's Our Guarantee and Warranty
Every job we finish comes with a 90-day warranty. Not fine print. Not a "call the manufacturer" dodge. If something we did doesn't hold up in that window, we come back and fix it. That covers our stone polishing, our grout sealing, our hardwood recoating jobs, all of it. If we sealed your granite countertop and water is soaking in six weeks later instead of beading up, that's on us and we'll redo it.
We back that up with a satisfaction guarantee too. That one's simpler: if you're not happy when we walk out the door, tell us before we leave. We'd rather spend another twenty minutes buffing out a hazy spot on a marble floor than have you looking at it every day wondering why you paid for it. Most of the time it's a quick fix. Sometimes it means we come back the next day with different pads or a different compound because the stone reacted in a way we didn't expect.
Here's the honest part. A warranty on restoration work isn't the same as a warranty on new construction. We can't promise a 40-year-old terrazzo floor won't show new etching if someone spills orange juice on it next month and lets it sit overnight. Acidic spills etch marble and travertine fast, sometimes in under a minute. That's chemistry, not a workmanship problem. What our 90 days covers is our process and our results at the time we finished the job: did we clean it right, did we seal it right, does the shine and the protection hold up under normal household life. If new damage happens after we leave, that's a new job, not a warranty claim, and we'll always tell you straight which one it is.
We see this play out a lot on kitchen counters here in Richmond. Someone calls us because their granite lost its shine, we polish and reseal it, and three months later they call again because a new water ring showed up near the sink. We'll go look at it for free before we ever say "that's not covered." Sometimes it really is a warranty issue because the seal failed early. Other times it's a new spill that sat too long. We don't guess over the phone, we look at the actual surface and the actual mark before we say which one it is.
Same goes for wood floors. If a recoat we did starts peeling or looks cloudy inside 90 days, we're back out with no argument. If your dog scratches a fresh recoat two months in, that's wear, and we'll tell you that plainly instead of pretending it's a defect.
Bottom line: we stand behind our work with a real, dated warranty and a guarantee that we won't consider a job done until you're satisfied with it. We just won't stretch that to cover things that happen after we're gone that have nothing to do with how we did the job.
How We Work: Our Process From First Call to Finished Job
You call or text us. That's it, that's step one. No forms to fill out, no waiting for a callback three days later. We answer real questions from real homeowners across the Richmond area every week, and most of them start the exact same way: a text with a photo of their marble countertop or their grout lines or a wood floor that's gone cloudy near the back door.
If you can send us a few clear photos and walk us through what's going on, we'll give you a free quote right over text or phone. No drive-out required. This works for most jobs. Etching on a marble vanity top, dull grout in a kitchen, a hardwood floor that needs buffing instead of a full sand-down. We've looked at enough stone and wood to size up a lot of these problems from good photos and a short description of what you're seeing and when it started.
Some jobs we do need to see in person before we can give you real numbers. Terrazzo damage can look minor in a photo and be deeper than it appears. Countertop sealing jobs where we need to test the stone's porosity. Larger floor restoration projects where square footage and traffic patterns matter. When that's the case, we'll tell you straight up, and we'll schedule a visit. That in-person bid runs $75 to $125. Here's the part most companies won't tell you: that fee gets applied straight to the job if you hire us. You're not paying twice. You're just covering our time and gas if you decide to go a different direction, which is fair to us and fair to you.
Once you accept a bid, whether it came from a text or an in-person visit, we get you on the schedule and we don't drag our feet. We hear from people who know what it's like to have a contractor tell you "soon" and then vanish for three weeks. That's not how we run things. We show up when we say we will, we do the work, and we clean up after ourselves.
Every job we finish carries our 90-day warranty. If something's off with the polish, the seal, or the grout work within that window, we come back and make it right. We don't disappear after we cash the check.
We're IICRC certified in Stone, Masonry and Ceramic Tile Care, and we're licensed and insured. That's not a detail we bury in the fine print. It's how we back up the work we do on your countertops, your grout, and your floors. If you want the full rundown on what that certification covers and why it matters for stone and tile work, it's worth a look at our licensing and insurance page.
Bottom line: text us a photo, get a real answer, and if we need to see it in person, we'll say so plainly.
Common questions
Answers before the visit.
Are you actually licensed and insured, or is that just a line on the website?
Yes, we're licensed and insured, and we mean that plainly. If something goes wrong on your stone floor or countertop while we're working, you're covered. We also hold an IICRC certification in Stone, Masonry & Ceramic Tile Care, which trains us to handle marble, travertine, terrazzo, tile and grout correctly. We don't mind you asking to confirm any of this before we start.
What does your guarantee actually cover?
Every job comes with a 90-day warranty. If a recoat doesn't cure right or a polish dulls faster than it should, we come back and fix it, no arguing and no fine print games. We also back every job with a straightforward satisfaction guarantee. If you're not happy before we leave, tell us and we'll make it right on the spot instead of leaving you stuck with it.
How long has Precision Floor and Surface been in business?
We've been locally owned and operating since 2022. That's not decades, and we won't pretend otherwise. What matters more than the number is that we're IICRC certified, licensed, insured, and back every job with a guarantee. We'd rather earn your trust through those actual credentials than a business age that sounds impressive but doesn't tell you anything about how your floor gets treated.
How do you decide what products or process to use on my floor or countertop?
We look at the actual material first, before any tool touches it. Marble, travertine, terrazzo, and tile don't behave the same way under a polishing pad or sealer, so we match the pH-balanced product and pad to what's actually there. That training is what keeps us from burning a stone surface or sealing dirt under grout. A lot of restoration work, like old terrazzo, never needs sanding at all.
Can I ask to see proof of your license or certification before you let anyone start?
Yes, ask us directly and we'll show you. We're not shy about our licensing, insurance, or IICRC certification, and we'd honestly rather you feel sure before we start than wonder about it after we've already begun. If you're comparing us to anyone else for a stone or tile job, ask them the same questions. It's a fair thing to expect from anyone working in your home.
Start with a photo